Cancellation Policy

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1. Cancellations received before the signed Residential Tenancy Agreement commencement date

  1. Cancellation requests must be submitted in-writing via e-mail to: StayEastEnd@dwellstudent.com.au
  2. If cancellation is requested before the agreement start date the customer is liable for the payment of rent for the room as stated in the tenancy agreement until an approved replacement is found. Please be aware that dwell East End is obliged to fill rooms that are already vacant before newly departed rooms can be filled, following a queue.
  3. dwell East End reserves the right to recover reasonable costs (included but not limited to cleaning, advertising, administration costs and loss of rent) for agreement cancellation and early termination from the holding deposit or bond payments until a replacement tenant is found. A Cancellation /Reletting Fee of $150 applies and must be paid directly to Dwell East End as it cannot be deducted from the bond.
  4. Residents are responsible for rental payments according to the Residential Agreement for the whole period of their agreement or until such time as an approved replacement is found (whichever comes first).
  5. dwell East End must approve all replacement tenants. Replacement tenants must be students from a higher education institution and cannot be existing tenants with whom dwell East End already holds an agreement.

2. Cancellations received after the signed Residential Tenancy Agreement commencement date

  1. Cancellation requests must be lodged by completing a Notice to Leave by Tenant, available upon request at dwell East End Reception.
  2. A Cancellation /Reletting Fee of $150 applies and must be paid directly to Dwell East End as it cannot be deducted from the bond.
  3. Residents are responsible for rental payments according to the Residential Agreement for the whole period of their agreement or until such time as a suitable replacement is found (whichever comes first). Please be aware that dwell East End is obliged to fill rooms that are already vacant before newly departed rooms can be filled, following a queue.
  4. dwell East End must approve all replacement tenants. Replacement tenants must be students from a higher education institution and cannot be existing tenants with whom the dwell East End already hold an agreement.
  5. The outgoing tenant should allow at least 3 working days for cleaning and maintenance to be done after their departure and prior to the contract commencement date of the incoming tenant. Rent for such time is payable by the outgoing tenant to dwell East End prior to departure.
  6. Departing tenants are required to complete a Bond Claim Form prior to departure. Bond monies will be processed on the updated end date of the current Residential Tenancy Agreement, subject to apartment inspection following dwell East End Rules.
  7. On the day of departure, room key is to be returned to Reception prior to 10:00am. Keys returned after 10:00am will incur additional charges unless prior arrangements have been made with dwell East End Administration.

First Year Domestic Students

If you are a first-year student or a student studying for the first time at University, or transferring from a University outside of Adelaide (“First Year Student”), dwell East End will release any qualifying First Year Student from their agreement up to and including 5.00pm (AEST) 25 January 2019 should you not receive an offer to study at your chosen institute.

  1. Documentation with supporting evidence (for example notification from the University) must be received in order to be released from the agreement.
  2. Once the documentation is provided then the agreement will cease.
  3. Your liability under the Residential Agreement will be limited to the Residential Fees and other charges payable under the Residential Agreement from the contract start date to the date East End Management receives the Resident Notification from you.
  4. Any resident cancelling after the 25 January 2019 is liable for the payment of residential fees for the room allocated to them until an approved replacement is found.

Cancellation requests should be sent to StayEastEnd@dwellstudent.com.au

CANCELLATION OF AN AGREEMENT – DUE TO NO VISA
(International Students)

As an Eligible international student, you can enter into a Residential Tenancy Agreement at dwell East End before receiving and accepting an offer to study at University, with the knowledge that you may apply to terminate your Residential Agreement with limited liability. If you are an international student (students coming from overseas), dwell East End will release any qualifying international students up to and including the first 14 days of your lease agreement.

What should I do if I am declined a Visa?

If you are notified by Department of Immigration that you have not received a Visa to study in Australia

  1. You must notify dwell East End Management in writing (Resident Notification) within 3 days from receiving notification from the Department of Immigration. Please send an email with your declined Visa documentation attached to StayEastEnd@dwellstudent.com.au
  2. If you comply with all of the above terms, your liability under the Residential Agreement will be limited to the Residential Fees and other charges payable under the Residential Agreement from the contract start date to the date dwell East End Management receives the Resident Notification from you. Your holding deposit (1 weeks rent) and any advanced rent payment made to dwell East End will be returned to you.
  3. Any resident cancelling after the first 14 days of your lease agreement commencing is liable for rent until a replacement is found.